To make a withdrawal request, please follow the steps below:

1. Log in to your TopFX Client Area and click the "Withdraw funds" tab. Alternatively, click any of the "Withdraw" buttons above.
2. Fill in the "Create a withdrawal request" form by entering the following details:

Withdrawal method: The payment method that you will use for this transaction. Please bear in mind that you always have to select the same method that you used to deposit.

Amount: The amount of funds that you want to withdraw.

Currency: The currency that will be used for this transaction.

Source: The trading account which you are withdrawing funds from.

Your comment: Please complete this field if you have special instructions or any other comment that you'd like us to be aware of.

1. If your Debit/Credit card has expired, you can add a new one by logging in to our TopFX Client Area.
2. Click the "Personal data" tab at the left side menu, then select "Upload Documents."
3. In the "Upload documents" field, open the dropdown list, and select the "Credit card/Debit card" option.
4. Enter the first 6 and last 4 digits of your card, your expiry date and card type.
5. Click "Choose File" to upload a colour copy of your credit card (both sides).
6. Click "Proceed" to submit your new card.

The processing time for withdrawals depends on the method you chose to fund your account.
For more information, please refer to the table above.

1. Log in to your TopFX Client Area and click one of the "Withdraw" tabs.
2. Go to your "Transfer history" section. Under "Status," you will see your withdrawal request pending. Click "x" to cancel it.
3. A pop-up window with the question "Are you sure you want to cancel your request?" will appear, asking you to confirm your request. Click "OK" to confirm.
4. If your cancellation request was successful, your request's status will change to "Cancelled".

If you have any trouble cancelling your withdrawal request, please contact us at backoffice@topfx.com.sc

If your debit/credit card has been lost/stolen/ cancelled or damaged, please contact us at backoffice@topfx.com. We will ask you to provide us with the details of your new card.

If your withdrawal amount exceeds your initial deposit amount, the difference will be credited either by bank transfer or to an e-wallet. For more information, please contact us at backoffice@topfx.com.sc

If you want to submit a withdrawal request while you have open positions, please make sure that you have sufficient free margin to cover the withdrawal amount and the fees that might be incurred.

We process all withdrawal request within 1 business day. However, it may take up to 3-7 business days for the funds to appear in your bank account, depending on your bank account provider.

TopFX charges no fees for the 1st and 2nd withdrawal. From the 3rd withdrawal onwards, regular withdrawal fees will apply. This is valid for one calendar month and once a new month starts, you can still have the first two withdrawals free of charge. For more, details please take a look at the table above.